Shipping policy

Shipping & Delivery

DO YOU SHIP INTERNATIONALLY?

No, for now we only ship to the United Stated

WHAT SHIPPING METHODS ARE AVAILABLE?

All packages are shipped using Standard delivery. We do not offer rush or expedited shipping as all items are made to order and take time to fulfill.

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

Every ROCKR Coffee ship is Roasted fresh after you order. Please allow up to 3-4 business days for your order to be processed before it is shipped (on average it takes 3 business days or less). Processing time does not include shipping time.  If there are multiple items in your order, they may be processed and shipped separately.

WHAT ARE THE SHIPPING COSTS?

First item is $4.25 each next item is $1.25

Free shipping from order $150

WHEN WILL I RECEIVE MY ORDER AFTER SHIPMENT?

Items will be shipped immediately after the initial processing time.  The below shipping times are on average but can take longer during busy holiday seasons.

USA:  3-4 business days

Please note that during holidays, delays may be possible.

MY ORDER HAS ALREADY SHIPPED. CAN I CHANGE THE DELIVERY ADDRESS?

We cannot change the shipping address for orders that have already gone out. If a package is returned to us after shipping to a wrong address, we can reship at the buyer's expense. If your package is returned to us for an incorrect/faulty address and we cannot confirm a valid address and payment for reshipment, you will receive a refund minus our cost for shipping.  We will contact you if any order is returned to us.

WHERE IS MY ORDER?

Once your order ships, a shipping notification that includes your tracking number will be sent to you via email. If 7 business days have passed and you have not received this email, please check your spam folder. Those that created an account during checkout, may also login to their account to view the status of their order.

Once you receive a tracking number, please follow it carefully. ROCKR Coffee will NOT assume responsibility for lost/stolen packages that show a delivered status.

If your order didn’t end up arriving, please look at your shipping confirmation and check that you had entered the correct address.  If the address was incorrect, we can send you another order, but you will be charged for re-shipping.  If the address was correct, please contact us via support@rockrcoffee.com within 2 weeks of the estimated delivery date and provide us with your order number