Refund policy

Returns and Exchanges

Roasted fresh after you order — ship in days

All our coffee products are roasted and packed at the time of your order. Due to this made-to-order manufacturing process for all our coffee products, we are unable to accept exchanges or process refunds for orders this time.

With our made-to-order roasting and package process we can keep cost and stock waste as low as possible and we don’t have overproduction. 

Faulty item returns

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong coffee, so that we can evaluate the issue and make it right. If an item is faulty or an error is made on our part, we are so sorry and will take corrective action at no cost to you.

Please email us at return@rockrcofee.com within 5 days of the estimated delivery date with photos of the damaged product, your order number, and any other details you may have about your order. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@rockrcoffee.com.